Support

Reaching us

Email hello@viasteward.com. We answer on weekdays, usually the same day. Tell us the name of your salon and what you were doing when it went wrong, and we can find the rest ourselves.

If you use the app at a salon

Your salon set your account up, so a few things are quicker to ask them:

• A password you cannot remember. Reset it on the sign-in page, or ask whoever runs the salon to send you a new invitation.
• Hours, services, prices, and who is on the book. Those are the salon’s to change, and they change in the salon’s own settings.
• A visit that looks wrong. The front desk sees the same record you do, and can correct it.

Anything the salon cannot fix, send to us at the address above.

The payment station

If a card reader will not connect, or a payment is showing as unfinished, do not run the sale again. Email us with the time and the amount, and we will tell you what actually happened to that payment before anything is taken twice.

Your account and your data

To ask what we hold about you, to correct it, or to have it deleted, email us from the address on your account and say so. Staff accounts belong to the salon, so we confirm a deletion request with the salon before carrying it out. The privacy policy says what we keep, and for how long.