FAQ
Straight answers about what Steward does, how getting started works, and who picks up when you call.
Ask us anything on a walkthrough.
Steward is salon management for hair salons. It works alongside you every day: your book, checkout, clients, inventory and payroll numbers all live in one place, and each morning Steward tells you only what needs you, with the next step ready for you to approve. A real person from our team sets it up with you and stays with you after.
Growing hair salons. Steward is for owners who want their salon to run better than it does today and who want to help move this industry forward. That includes single and multi-location salons.
Steward doesn’t stop at keeping your records. It works on them with you. It notices the regular who’s overdue, the numbers that slipped this week and the open time coming up, then brings you the next step. You approve, and it’s handled. And you have a real person from our team beside you the whole way.
Booking is included: online booking, your calendar, reminders and checkout. But booking is where Steward starts, not what it is. Steward is there to help you run the whole salon.
Yes. Steward works for single and multi-location salons.
In the US. We’re based in Chicago and New York, and our partner salons are live in the Chicago area.
Steward was founded by Davi Gutkin, Daniel Kıllıoğlu and Rani Joudeh. Before we sold anything, we spent three months working inside a salon. Steward is backed by Gutter Capital.
Their own day and week, a short brief before each client with their last visit, last formula, talking points and past photos, and their pay, commission and tips for the day and the week.
Each stylist sees the level they are on, how much more gets them to the next one, and anything else their pay plan asks for, like retail, marked done or not yet. It updates as they work.
Yes. Stylists can use the Steward app on iPhone, with new bookings and changes sent straight to their phone.
Yes. Stylists can book their own clients on their own calendar.
Yes. Stylists record their tip-outs in Steward, and Steward keeps them straight for everyone.
In person. We train stylists in the salon so everyone gets the most out of Steward, and stylists can reach out to us directly with any question.
Yes. Owners choose what each manager can open, section by section.
Yes. Clients book online, and they can move or cancel a visit online within the notice your salon sets.
Yes. Clients get a reminder text before their visit.
Yes. Clients can join a waitlist, and Steward helps you offer open times to the people waiting.
Yes. The front desk can make a sale for anyone who walks in, no appointment needed.
Yes. Stock comes off as products sell, you can count the shelf in Steward, and you get a reorder list when a product runs low.
Steward works out every paycheck: service and retail commission, tips and hours, matched to your pay plan down to each appointment. You or your payroll provider still send the payments.
Yes, if your salon uses them. You can take a deposit when a client books, and send a client a link to save a card on file.
Yes. You can sell gift cards and take them at checkout.
Our pricing is custom, built around how your salon is set up and what you want it to become, because every salon is different. There is no setup cost, and Steward is month to month with a satisfaction guarantee.
Someone from our team does it with you. Our White Glove Migration brings over your clients, appointments, service menu, client notes and formulas, then we set up your team and pay plans and are with you on the day you go live.
Yes, in person. We train your team in the salon and are with you on the day you go live.
